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Return Policy

NIKOTA provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.

Products sold by NIKOTA as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

Warranty Period

Cables 18 (Months)

Power Bank 18 (Months)

Charger 18 (Months)

30-Day Money-Back Guarantee for Any Reason

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.)Once the returned item arrives back in NIKOTA’s warehouse for inspection, the refund process will begin.

Returns must include all accessories ( When returning products purchased in the "Buy One, Get One for $0.99" promotion, you must return both products. If you only return one product, the refund amount will be the amount paid minus the MSRP of the $0.99 product. )

Items must include original packaging

For non-quality related warranty claims, buyer is responsible for shipping costs

For non-quality related warranty claims, NIKOTA refunds the cost of the product itself

Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through NIKOTA’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?

1. Please reach out to NIKOTA customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.

2. NIKOTA support will share the corresponding return address with you within 24 working hours.

3. For the refund to be processed in a timely manner, please be sure to send a return notification to NIKOTA with the following information:

Name of the courier

Tracking number

How long does it take to get a refund?

Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, NIKOTA will offer a partial refund according to the usage time of the device.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

Buyer must provide sufficient proof of purchase

NIKOTA must document what happens when buyers troubleshoot the product

The defective item’s serial number and/or visible proof depicting the defect are required

It may be necessary to return an item for quality inspection

For defective items that NIKOTA needs to have returned, warranties on those replacements are voided if the wrong item is returned to NIKOTA or if the defective item is not returned.

Valid proof of purchase:

Order number from online purchases made through NIKOTA

Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

Returning products for any reason other than a proven defect

Buyer’s accidental returns

Returning personal items

Returning items claimed to have defects but found by NIKOTA quality control to be in working condition

Not Covered Under Warranty:

  1. Products without sufficient proof of purchase
  2. Lost or stolen products
  3. Items that have expired their warranty period
  4. Non quality-related issues (after 30 days of purchase)
  5. Free products
  6. Repairs through 3rd parties
  7. Damage from outside sources
  8. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  9. Purchases from unauthorized resellers

NIKOTA is not liable for:

When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. NIKOTA does not provide refunds for items damaged in transit for non-quality related warranty claims.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: AXXXXXXX.
Note: Before NIKOTA can release a replacement, it may be necessary to return the defective item for quality inspection.

Please contact us:

e-mail :service@nikotapower.com

 

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